As you are networking within your college and professional career, there will be instances in which taking a phone call will be easy and other times where taking a call will not be convenient. When receiving a call from a network contact, it is always best to be relaxed, calm and polite not matter what the circumstances might be.
When reaching out to others, there may be an instance or two in which you may not have the time to talk to someone at a particular moment. There may be times in which you need to go into another meeting, another call, or driving that will prohibit you from taking that person's phone call.
If this should happen, consider the following tips below:
1) Stay calm- Don't sound rushed or as if you are trying to get them off the phone as soon as possible. Stay relaxed and talk at a normal pace.
2) Thank the person for calling and ask for a time to call back - Always thank someone for taking the time to return your phone call and offer a time to call back. Consider the following examples:
"Mr. Smith, I want to thank you for returning my call. I am a bit tied up at the moment and would welcome the opportunity to speak with you. When is a good time I can call you back today or tomorrow?"
"Mr. Smith, I would like to thank you for reaching out to me. Unfortunately, I am a bit tied up at the moment but would welcome the opportunity to speak with you. When would be a good time for me to call you back?"
"I would like to thank you for returning my phone call, Mr. Smith. I do apologize but I am not in a position to talk right at this moment. I would welcome the opportunity to speak with you; when would be a good time for me to call you back?"
3) If you are driving, pull over or pull into a parking lot- Find someplace you can go to where you can concentrate just on the phone call at hand. This will help you listen to the person on the other end, ask the right questions and retain more of the information.
No comments:
Post a Comment